How We Partner With You
We collaborate with you to produce translations that will leverage and expand your influence on  international and  domestic  foreign language markets.  CTPC’s professional account managers  personally  facilitate  every  project  to  ensure  prompt  service  with  the  highest standards. The following is our client service process:

· Clients   consult  our  account  managers  about  their  projects  through various means (telephone, fax, email, etc)
· CTPC account managers review the specific requests of clients (and usually at least part of the documents ) and reply  clients with an estimate of quote and turnaround of the project within an agreed time limit
· Clients  accept   the  estimated   quote  and  turnaround  and submit their documents for translation, CTPC account  managers  produce  a  final  quote  and turnaround for clients to confirm. Clients confirm and sign contracts with CTPC
· The  translation  workflow  begins, during  which  CTPC  account managers monitor the progress and facilitate the communication between clients and our language professionals concerning any problems or adjustments arising during the translation process
· With the completion of the project, CTPC account managers would notify the clients about the means of delivery and settlement of contracts
· CTPC account managers would provide follow-up services after delivery of the completed projects. If  clients have  any problems  concerning the project, they may contact the account manager anytime

Your success depends on meeting last-minute requests and tough deadlines. CTPC is well aware of this and is dedicated to tackling your time-sensitive situations while still providing translations of uncompromised quality.

In-process Workflow
A key player in China’s language industry, CTPC has a reputation of offering diversified and customized translation services to its clients. CTPC  provides  a complete language service package including translation, editing, layout design, printing, publishing and distributing, as well as any one or more components along the above service chain.
The complete in-process workflow of CTPC translation service is as follows:
· Project starts when the contract is signed
· Project review by director of the translation department
· A team will probably be organized for a big project
· Translation data support (including glossaries, terminologies and translation memories) by our Data Center
· Translation
· Revision
· Reading of the finished  translation  by a  native speaker or distinguished senior reviser
· Typesetting, layout design  and printing  according  to  the  specific  requirements of our clients
· Delivery of the finished project

CTPC Quality Guarantee
· Top professional translators
CTPC boasts of its highest quality Chinese professional translators  and its l argest pool of translation freelancers specialized  in various disciplines. Their expertise and experience in language mastery as well as their own fields of specialization are surely the most invaluable resource of CTPC.
· In-process data support
The provision of data is at the very beginning of the translation project, which is an important guarantee for the consistency of terminologies throughout the whole project.
· Observation of industry standards
As a leading drafter of the following industry standards in China, CTPC is always committed to the observation and promotion of such standards:
Specification for Translation Service---Part I: Translation (GB/T 19363 .1– 2003)
Target text quality requirements for Translation services (GB/T 19682 – 2005)

Some of our Clients
Chinese  government  departments  at  various  level,  such  as  Supreme  People’s  Court, Ministry  of  Civil  Affair,  Ministry  of  Justice , Ministry  of  Commerce , Ministry of Construction, Ministry  of  Culture , Ministry  of  Finance , Ministry  of  Personnel,  Ministry  of Public Security, National Development and Reform Commission, State Cultural Relics Bureau, State Taxation Administration , State  Physical  Cultural  Administration,  and Civil  Aviation  Administration of China (CAAC)
World Famous Enterprises, such as AMD,  APCO,  Bank  of China, BP, BMW, Canon, Daimler Chrysler, Delphi Automotive  System,  China  Construction Bank, China  Development  Bank, China  Everbright  Bank,  Dupont,  EDF,  Epson,  Ericsson, Ford, GE, GM, HP, Industrial   and  Commercial  Bank  of  China,  IBM,  Johnson & Johnson,  Laboratories  Fournier  SA,  Novo Nordisk,  Oracle,  People  Soft,  P&G,  The People’s  Bank  of China,  Pfizer,  PSA  Peugeot Citroen,  Schneider  Electric,  Siemens,  Swiss  Re,  TetraPak,  Time  Warner,  Toshiba,  and Volkswagen

Contact us for an estimate of your project or any more information.